Are You Ready to Take Your Career to New Heights? Do You Have a Passion for Engineering? Can You Envision Yourself as an Integral Part of a Dynamic Team? We are currently looking for a Field Service Engineer to join our vibrant and busy team in Plymouth!
As a Field Service Engineer, you'll be the backbone of our service delivery, responsible for the installation, maintenance, and upgrade of cutting-edge cash-handling equipment. Your role involves investigating technical issues, resolving warranty failures, and ensuring first-class customer service. You will work independently in a designated territory, forge strong relationships with customers, and keep them informed during equipment downtime. You'll document system problems, establish preventative maintenance schedules, and be a key player in enhancing our service reliability and performance.
Hours of Work: Full-time with potential for on-call responsibilities.
Field Service Engineer Requirements:
* Recognised engineering qualification and a full, clean Driving Licence.
* Customer service experience for entry-level positions; post-qualification experience for senior roles.
* Mechanically proficient with the ability to troubleshoot and isolate issues.
* Strong communication skills, both written and verbal, to effectively represent the company.
* Flexible and proactive approach to workload planning and prioritising tasks.
Field Service Engineer Benefits:
* 25 days' holiday a year with the opportunity to buy up to five additional days
* Company car with fuel card
* Competitive company pension scheme
* Ongoing training and development
* Private medical insurance for all employees (enhanced membership can be purchased for other family members)
* Dental insurance for all employees
* Life assurance
* Income protection scheme
* Employee assistance programme
* Employee Wellbeing events and Mental Health First Aiders
* Employee My Benefits portal offering extensive retail discounts
Meet the Organisation: Who We Are and What We Do
We are a proud Investors in People Gold organisation and a global leader in cash technology solutions. Our mission is to safeguard and optimise cash management for businesses across various sectors, enhancing operational efficiency and customer experience. With a presence in over 100 countries, we provide peace of mind and empower our clients to thrive while shedding the burdens of cash management.
If you think you are suitable for this Field Service Engineer role, don't just sit there-apply now!
