In a Nutshell
We are actively seeking a Spa Attendant / Cleaner who will be responsible for providing a first class level of hospitality to our Exclusive Spa Members, Spa Day guests and hotel residents by maintaining the cleanliness, appearance and overall provision of guest supplies within the spa areas.
Package DescriptionAnd now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
Competitive salary, benefits and we pay above the Real Living Wage.
We operate a discretionary service charge system.
Meals on duty provided when working full shift
Access to our learning platform including great training and development programs.
B Corp accredited and commitment to improving our People, Product and Planet.
Main ResponsibilitiesLots to do but lots of fun
Providing a first class level of hospitality to our Exclusive Spa Members, Spa Day guests and Hotel Residents and to exceed the expectations of all our guests by providing the very best standards of customer service & cleaning
Ensuring that all the changing areas are clean, tidy and stocked with towels and bathrobes
To always be present in all public areas & ensuring that cleanliness standards are maintained at all times both front of house and back of house
To anticipate client needs whenever possible to enhance quality service and in turn ensure client satisfaction
Maintain regular and effective communication within your team and at all levels throughout the business
To undertake any other reasonable duties as required by the management team
The Ideal CandidateAre you right for us?
Our successful Spa Valet will;
Have the highest of standards towards cleaning and presentation
Demonstrate a passion for delivering exceptional guest service
Work with flexibility and enthusiasm for the profession
Be a team player
Be eligible to work in the UK
Flexibility to work hours as required by the department
Own transportation to work
About The CompanyAre we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
Your day will consist of 8.5 hours, (half an hour for lunch), straight shifts equate to 40 hours a week.
