Customer Service Advisor(s)Runcorn, office-based£22,678.50 per annum The PHOENIX Group are currently looking for experienced Customer Service Advisors who have a passion for delivering the best possible customer experience. Based at their office in Runcorn, your overall responsibility will be to provide excellent levels of customer service to our customers at all times.The position requires a professional approach to customer service and a desire for continuous improvement as you will be liaising with healthcare professionals. The role includes: dealing with incoming calls, placing customer orders, investigating and resolving customer queries, informing customers on all aspects of our services and product ranges, and proactive service calls.It is essential that you have experience of working within either a contact center or busy customer service environment with recent and proven experience meeting metric and quality performance targets. You will be customer focused with professional telephone and written communication skills. You must be able to work as part of a busy team and possess proficient keyboard skills. A customer service NVQ or experience in the pharmaceutical industry is desirable but not essential.In return we offer fantastic training and coaching with ongoing development opportunities. The role is full time working on a shift rotation between the hours of 8.30am – 6pm with the occasional Saturday 9am – 1pm.INDPMS
