We\'re currently recruiting a dedicated Helpdesk Assistant to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 35 hours per week.As a Helpdesk Assistant, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.Could you bring your spark to Healthcare? Here\'s what you need to know before applying:Your key responsibilities will include:First point of contact for incoming telephone calls and service requests received by telephone and e-mail Escalate any complaints as required and support continuous improvement Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement Sort and dispatch calls to relevant departments Monitoring phone lines, handling incoming calls with varying queries. Resolve any issues accurately first time Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively. Ensure exceptional client delivery standards Our ideal Helpdesk Assistant will:Previous experience in this role/similar position is essential Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality Committed to following procedures and ensuring tasks are fully completed Exceptional organisation skills with the ability to prioritise to meet deadlines. Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business. Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress. This position is subject to a Disclosure & Barring Service check; costs met by the employer. Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.Job Reference: com/2711/96265008/52698264/WJCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength!
