As a Customer Experience Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa.
Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer.
Are you ready to make yourself at DFS?
About DFSIt takes a whole lot of passion to be at the centre of what makes a house feel like home — and that’s just what we do at DFS. We’re the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.
We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills — so you can really ‘find your thing’.
DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home.
(All roles are subject to satisfactory references and DBS check)
What you'll be doing
Warmly greet customers and engage with them in a friendly and professional manner
Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa
Maintain thorough knowledge of DFS products, their features, benefits and cost
Completing customer orders via an Apple Ipad & completing finance applications
Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer
Maintaining customer contact over the phone and by email, and supporting with the administration tasks
Represent DFS values and those of our brand partners in everything that you do
The role is for you if...
You have a natural flair for engaging with customers and thrive in a customer facing role
You’re confident to proactively approach customers and discuss their needs
You’re able to build positive relationships within the store
You’re motivated by targets and KPI’s
You’ve got a dedicated work ethic and want to be recognised and rewarded for it
You want to work in a team environment where everyone is welcome and you can have fun
You have great attention to detail — you’ll be ordering furniture that is handmade to your customer’s specifications
You have a willingness to learn and a positive and friendly attitude
You enjoy being an administration wizz
DFS Benefits
Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month
Progression and Development opportunities to grow your skills
A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell)
Generous holiday allowance – the time you need to rest and relax and the longer you’re with us, the more time you’ll get! Opportunity to purchase additional holidays each year!
Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member
Access to a range of high street & online discounts from: Sainsbury’s, ASOS, Currys PC World, IKEA, John Lewis and more.
Discounted Gym and Cinema memberships to help you unwind
Group Pension Scheme
Group Sharesave Scheme
Life Assurance & Company Sick Pay
Full comprehensive training
Paid days to volunteer each year
Any offer is subject to references & DBS Checks
