Coventry City Council’s ICT & Digital service is a busy, vibrant and innovative service responsible for delivering key enabling and transformational services for the wider organisation, city and external partners.
As a Coventry City Council desktop engineer, you will be part of the End User Device team, supporting over 5500 corporate users across a range of business applications, and a range of hardware; Laptops, mobiles, tablets, meeting rooms, MFDs etc. We also provide support and services a significant number of schools, Adult Education sites and public libraries; as well as ad hoc events such as the Godiva festival and elections.
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
Our ValuesIn line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
Open and fair: We are fair, open, and transparent.
Nurture and develop: We help and encourage everyone to be their best and do their best.
Engage and empower: We talk and listen to others, working together as one.
Create and innovate: We embrace new ways of working to continuously improve.
Own and be accountable: We work together to deliver the best services for our residents.
Value and respect: We put diversity and inclusion at the heart of all we do.
What is the job role?As a Desktop Support Analyst, you will be working with a team of experienced desktop analysts in a multi-site environment, supporting corporate council staff, schools, adult education, libraries, and extended learning centres. There is an expectation that site visits will be undertaken in this role when required, so a driving license is desirable.
You will be responsible for; imaging, installing, and configuring computers, mobile and tablet devices, diagnosing hardware and software faults, supporting AV kit, printers, software installation & deployment, fulfilling requests and resolving technical issues remotely or in person on a site visit.
You will work in a demanding ITIL service environment, ensuring completion of work to agreed quality and timescales. There is also the opportunity for further development by contributing to project implementation, such as SCCM, Intune, Office 365, Windows 10/11.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?We are looking for a motivated, passionate, and committed person to work in our End User Device team, who will provide support and on-going maintenance of the Coventry City Council estate, our education and library services, through to ad-hoc events such as the Godiva Festival.
Prior experience working in a desktop support role is desirable, but most importantly you must be a logical thinker, have a desire to learn, and be a good communicator with excellent customer service skills. On the job training will be provided to enhance & grow your technical skillset.
You will be working alongside other IT and business teams to ensure all assets, access, security, and changes are consistently managed in line with Council policies.
Essential Skills:
• Providing great service to stakeholders of all levels
• Good working knowledge of Windows 10/11, and Office 365
• Exceptional troubleshooting, diagnostic and triage skills
• Excellent communication & documentation skills
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
Members of the Armed Forces and veterans
Are currently in care or have previously been in care
If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date(s): TBC
About CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
