Operations Technical Change Lead
Salary £40,000
FT 35 hours per week
Hybrid - Ashford - Travel to the Ashford/London Office at least once per month
Here at Saga, we are looking for an Operations Technical Change Lead. The Operations Technical Change Lead will play a critical role in driving successful change within Operations, their role is to plan, coordinate, and manage the impact and adoption of all change affecting Operations, and to ensure the change is implemented smoothly and effectively.
The Operations Technical Change Lead is responsible for developing strategies that will guide the change process and act as the technical SME for Ops. They work will to define the scope of the change, specifically from a technical view point, identify the stakeholders who will be impacted and work with them to ensure we have a good understanding of the technical impact of the change. They will work with their Change Lead peer to help plan and manage stakeholder engagement, and for managing potential resistance to the change. They will also ensure we have a good understanding of any changes to the way colleagues will have to work and be able to work with teams to produce content to support change learning. They will work closely with all stakeholders to understand their concerns, and to address those concerns in a way that is consistent with the goals of the change initiative.
They must build relationships with stakeholders, to assist in buy-in for the change initiative. They work closely with stakeholders to understand their needs, and to ensure that the change is aligned with those needs.
Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.
BENEFITS AVAILABLE TO ALL COLLEAGUES:
Our working week is 35 hours per week, these can be worked flexibly to suit your working style
25 days holiday + bank holidays
Option to purchase additional leave up to 5 extra days
Pension scheme matched up to 10%
Life assurance policy on joining us
Wellbeing programme
Colleague discounts including family discounts on cruises and holidays
Range of reductions and offers from leading retailers, travel groups and entertainment companies
Enhanced maternity and paternity leave
Grandparents leave
Company performance related annual bonus - Up to 5%
Income protection
Access to Saga Academy, our bespoke learning platform
Main Responsibilities
Have a specific interest in the technical capabilities of new and existing systems, how these work together and the impact of any change proposed
Be detail orientated in order to fully investigate and understand colleague systems
Ensure all system changes are detailed and process mapped as part of the change process, working with impact analyst to provide process insight
Help develop and implement change management strategies and plans that maximise colleague adoption and minimise resistance
Collaborate with senior leaders to identify and prioritise change initiatives based on business needs and priorities
Build relationships and work closely with stakeholders to identify and address concerns related to the change initiative
Work with the change impact analyst to understand upcoming changes and build communication and action timeline for leadership
Develop and deliver communication and training programs that support the adoption of change initiatives
Help understand the key metrics and measures of change success, track the progress of change initiatives and report on the status of those initiatives to senior leaders
Identify and manage the risks associated with change initiatives and develop contingency plans to mitigate those risks
Foster a culture of continuous improvement and encourage colleagues to embrace change as a way to drive growth and innovation
Manage resistance to change and help alleviate colleague concerns related to the change initiative
Work with cross-functional teams to ensure that change initiatives are integrated with other business processes and initiatives
Facilitate change management workshops and training sessions to build change management competencies across the operations
Develop and implement change management policies, procedures, and guidelines to ensure consistency and effectiveness
Ensure that change initiatives are aligned with the operational strategy and vision, and they support colleague and customer outcomes
Build and maintain relationships with external change management experts and vendors to stay abreast of best practices and emerging trends in change management
Stay up-to-date with industry trends and best practices in change management, and continuously improve the organisation’s change management capabilities
The Ideal Candidate
Excellent personal communication, presentation skills and able to come across as a professional, credible, and able to act on behalf of Operations in project meetings
Strong levels of multi-tasking, prioritisation, and solution-orientated approaches
Understanding of change disciplines and/or principles is desirable
Flexible and adaptable to needs of the ongoing project portfolio
Curious to understand best practice and capable of working in sometimes ambiguous scenarios
Well organised and detail oriented
Able to support and challenge decisions based on Operational leadership feedback
Ability to work under pressure and to deadlines
About The CompanyOver the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.
Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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