Our Hire Controllers are key to the performance of our branches. Join us and become part of ouramazing operational branch team in maintaining our place as Nation’s leading Tool hire business.About the roleHire Controllers are the face of our branches as you’ll be the first people our customers see when they walk through the doors. You’ll support the branch in all areas of hire, sales and customer service. As such you will be there to help customers in any way possible from processing customer orders over the phone to helping out in the branch and on occasion helping with deliveries and collections.Key responsibilitiesBe the first point of contact for customers over the counter & on the telephoneMaximise hire and sales revenueCover deliveries and collections when essential to business demandsEnsure vehicle are always loaded safely and in line with company proceduresResponsible for appropriate branch presentationCarry out daily compliance and H&S checks, as directedAssist and attend stock takes as requiredWhat we’re looking forProven experience of delivering excellent customer serviceCommercial mind-set and aware of importance of service deliveryEffective communicator with ability to influence and empathiseGood attention to detail and IT skillsKnowledge of local areaValid driving licenceKnowledge of hire industry desirable but not essentialKnowledge of equipment desirable not essentialWhat we can offer youCompetitive salaryCompetitive annual bonus schemeSalary sacrifice pension22 days holiday, rising to 25 days with service, plus bank holidaysAdditional holiday purchase schemeFree Tool HireLife Assurance cover 3x salaryShare save schemeEye care vouchersRecommend a friend schemeLearning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where requiredCycle to work schemeLong service recognitionMy Vp discounts – a variety of discounts and rewards on thousands of well-known brandsDiscounts on HP productsEE mobile contract discount offersGym discountsHealth Shield (discounted premiums on health care cash plan)Regit Assist 24/7 accident helpline – free joiningA little bit about usBrandon Hire Station is the leading provider of tool and equipment hire in the UK.Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
