About the RoleWorking within the Training Sales and Administration team, your main responsibilities will be planning, resourcing, and scheduling training courses based on customer needs. This involves liaising with customers, trainers, and internal teams to ensure smooth delivery, compliance, and exceptional service.Key ResponsibilitiesPlan, schedule, and administer customer training courses nationally, ensuring resources are allocated efficiently.Manage trainer diaries using internal systems to maximise utilisation.Liaise with operational teams across national training locations to prepare relevant equipment and materials for training courses.Ensure training materials are updated and compliant with organisational and awarding body standards.Process delegate information for course bookings, including certification upon course completion.Maintain accurate training records and manage archive systems effectively.Respond to and manage customer and supplier enquiries promptly and professionally.Provide support for audits by preparing and maintaining necessary information.Adhere to all company procedures and administration processes, contributing to the business’s continuous improvement initiatives.What We’re Looking ForStrong internal and external stakeholder management skills to balance client and business needs.Passion for delivering exceptional customer service and adding value to client relationships.Exceptional attention to detail, with a focus on quality and analytics.Ability to work independently and as part of a team, managing multiple tasks and priorities effectively.Excellent written and verbal communication skills.A positive attitude and resilience in troubleshooting and resolving challenges.Proficiency in using Microsoft Office and booking management systems.Desirable but Not EssentialExperience in the training sector or within the rental, industrial, construction, or infrastructure markets.Prior experience or knowledge of scheduling systems and processes.What We Can Offer You30 days of annual leave, including bank holidaysCompany pension schemeLife assurance coverSave As You Earn SchemeCycle to work schemeFree on-site parkingFree tool hireTraining and development opportunitiesRegular discounts (e.g., Samsung, Nike, Airbnb, Virgin WinesA Little Bit about UsESS (Equipment, Safety, and Services) is a leading specialist company in the UK, providing safety, survey, communications, and test & measurement equipment. With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
