In this varied role, you’ll work alongside the Hire Controllers to provide outstanding customer service, ensuring all hire transactions and administrative tasks are completed efficiently and accurately.Working Monday to Friday hours you’ll be delivering great service to customers as well as ensuring timely & accurate completion of all Hire Administration activities. This includes chasing any outstanding chargeable invoices and outstanding equipment to maximise profitable hires and sales.Key ResponsibilitiesProvide second line contact for customers while delivering excellent customer service through the development of good relationshipsResponding to customer requests and queries in a timely and professional mannerLiaise with and support effectively the operations team to ensure equipment is despatched and returned correctly.Notify customers of equipment not returned at FOH both verbally and in writing, and raise subsequent invoices for loss chargesRaise all chargeable invoices (CI) paperwork, notifying both external sales and key customers, raise invoice to customer for the relevant chargesProcess all administrative tasks to IT systems and paperwork relating to hires, off-hires, suspensions and breakdowns in accordance with customer requirementsMaintain knowledge of the division’s equipment for hire and saleWhat We're Looking ForExcellent telephone manner and customer service skillsExperience of working in a fast paced environmentExcellent computer literacy – MS Office/Outlook skillsKnowledge of hire industry/construction advantageousGeographical knowledge of the UK would be helpfulWhat We Can Offer You25 days annual leave plus bank holidaysCompany PensionFree Tool HireLife AssuranceTraining & Development OpportunitiesCycle to work schemeSave As You Earn SchemeRegular Discounts (eg. Samsung, Nike, Airbnb, Virgin Wines)A Little Bit About UsGroundforce is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, we offer comprehensive shoring and related services.Operating under the Groundforce banner, we provide a wide range of solutions, including shoring, piling, construction training, temporary bridging, and more. Our goal is to be the convenient one-stop shop for "total solutions" in the construction and civil engineering industry.At Groundforce, we pride ourselves on our divisions, including Groundforce Shorco, Piletec, Mr Cropper, Stopper Specialists, Groundforce Bridge, and Groundforce Training Services. We continually invest in acquiring associated businesses to enhance our product portfolio and offer reliable and high-quality equipment for our customers.Excellence is our priority. We hold ISO 9001, 14001, and OHSAS 18001 certifications, demonstrating our commitment to quality, environmental stewardship, and safety.Join Groundforce, where we deliver exceptional support, innovative solutions, and outstanding customer service. Apply today and be part of our team that takes pride in our industry-leading position.Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
