Hours:35 hours per week, Monday to Friday, flexible and hybrid working can be considered, ideally with one day per week worked from our Head Office in Skipton.Salary:£35,500 Per AnnumClosing Date:Tue, 26 Nov 2024The salary for this role is up to £35,500 per annum dependent on skills and experience This is an exciting opportunity for someone to join the Customer Outcome team as our new MI Specialist. You will be working in a small team, collaboratively, with stakeholders from across the business to create new, and develop our existing, reporting and MI output.So if you’re someone with a keen interest in data, who’s able to provide logical solutions to various problems and is passionate about being part of a high performing team, then this role is for you!Who Are We?Not just another building society. Not just another job.We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.Wha
tever your background, and whatever your goals, we'll help you take the next step towards a better future.You’d be joining the FA Customer Journey team and working across the Customer Outcome function. The team has a clear purpose to support the delivery of positive customer outcomes throughout the Money and Home’s businesses. You’ll work closely with a small team of MI specialists who enable us to take a data led approach to quality assurance and make sure that the business as a whole has a clear line of sight to the customer outcomes being delivered.What’s in it for you?Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.We have a range of other benefits available to you including;Annual discretionary bonus scheme25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 daysHoliday trading scheme allowing the ability to buy and sell additional annual leave daysMatching employer pension contribution (up to 10% per annum)Colleague mortgage (conditions apply)Salary sacrifice scheme for hybrid & electric carA commitment to training and developmentPrivate medical insurance for all our colleagues3 paid volunteering days per annumDiverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groupsWe care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membershipWhat Will You Be Doing?You will be responsible for the production and delivery of key management information from across the Customer Outcomes area, en
suring it is reported accurately and in a timely manner to Managers, Senior Leaders and Working Groups.This can range from the delivery of information from Workday and analysis in Excel, to more complex solutions such as utilising Power Platform.Other key aspects of the role:Helping to drive change and continuous improvementSupporting a wide variety of departments with their reporting needsProactively building relationships across the business to communicate and present solutions, ensuring stakeholders make informed decisions through the power of dataWhat Do We Need From You?An ability to use data interrogation, manipulation and reporting tools – including Excel, SQL, Sharepoint, PowerBI etc.A technical aptitude and inquisitive mindExperience in managing and meeting deadlinesAbility to absorb and interpret information with accuracy and clear attention to detailClear in communicating technical information to a non-technical audienceComfortable following processes, whilst also being agile when requiredA positive attitude that contributes to the wellbeing of the wider team
