Are You Ready to Make a Difference? Do You Have a Passion for Excellent Customer Service? Want to Contribute to a Sustainable Future? We are currently looking for a Customer Support Representative to join our dynamic and thriving team in Shipley, West Yorkshire!
As a Customer Support Representative, you will be the vital link between our customers and our services. You will engage with clients through various channels including phone, email, webchat, and social media, providing timely and professional responses. Your role will involve managing customer inquiries, scheduling appointments, and delivering technical advice while ensuring customer satisfaction every step of the way. You'll take ownership of tasks, handle complaints effectively, and continually seek to enhance the overall customer experience by promoting our innovative digital self-service options.
Hours of Work: Full-time
Customer Support Representative Requirements:
* Excellent communication skills with the ability to engage customers and clients professionally
* Minimum 2 years' experience in a Customer Service role
* Target-driven and committed to achieving customer satisfaction
* Strong problem-solving abilities and a proactive, initiative-driven approach
* Proficient in Microsoft Office and familiar with social media platforms
Meet the Organisation: Who We Are and What We Do
At Switch2 Energy, we pride ourselves on being the UK's most experienced provider of end-to-end solutions for heat networks, playing a crucial role in the government's net zero carbon targets. Our passion lies in helping our customers and communities live sustainably while optimising energy efficiency and reducing costs. We deliver smart, sustainable heat network solutions to a variety of clients, including local authorities and housing associations, and are continuously working to enhance the lives of the communities we serve.
If you think you are suitable for this exciting Customer Support Representative role, please apply now!
