We ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Contributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesRegional Manager (EME & LATAM) & Global CoordinatorHybrid Flexible Working up to £45000 depending on experienceWe have an exciting opportunity for a Global Coordinator & Regional Manager to join Restaurant Associates. The role will be key partner to one of our Global contracts for strategy, program development, financial management, opening new business, and defining a culture of excellence in the service and experience of the operation. Specifically, this position oversees all pantry food & beverage, hospitality, events and guest service operations (Where applicable) in the EME and LATAM regions.Furthermore this role coordinates global reporting and data management for the entire portfolio, working closely with the regional leads in APAC, London as well as individual countries in the regions (EME & LATAM).Responsibilities include but not limited too: Work with Global Account team to deliver the account strategy in accordance with the terms of the global MSA and the KPI measurements contained; delivering upon both the Compass commercial commitments and the obligations required of the ClientMaintain robust Governance in order to identify and manage risk in all areas including, but not limited to; HSE, Legal, Commercial, operations and BCP; including meetings, meeting cadence and escalationsDevelop great stakeholder relationships with the Compass & client teams as well as multiple clients within the countries – At all times being professional and flexible to do business withLead our program of continuous improvement across the regional geographies and service streams within the countries (EME & LATAM)Implement and sustain the account management and retention principlesEnsure that the qualitative and quantitative required for essential regional and global reporting is received in an accurate and timely manner.Act as main point of contact for all data and reporting requirements globallyCompile monthly and quarterly reports for EME & LATAM as well as support APAC and London for QBRsOwn all data management on the account including consumption, KPI, financial, operational and HSE data.Our Ideal Candidate: 5-7 years’ experience in Hospitality / Customer Service (ideally at regional level but not essential)Ability to think quickly & accurately, showing initiative & sound judgmentHighly proficient in MS Office including Outlook, Word, Excel, PowerPoint, etc.Able to quickly learn new tools/softwareStrong interpersonal & customer service skillsAbility to interact with all levels of business clientsExcellent communication skills are a must (both verbal & written English)Additional language (Spanish / Portuguese) beneficial but not essentialComfortable communicating with a global community, i.e. various cultures & languagesMust be process oriented yet flexibleSelf-motivated & adaptable. Independent, yet able to follow guidelines wellOrganized & task driven. Strong documentation skillsAbility to work in a fast paced, changing environmentAbout UsAs part of Compass you\'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\'s biggest businesses.Job Reference: com/3110/93640001/52596183/SUCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength!
