A role that keeps everyone smiling.
As a Community Host at Sodexo in Shell Centre, London Waterloo, you will aim to go beyond the norm to create a workplace environment, where you will take our customers on a journey that will leave a lasting positive impression and be an ambassador for Shell and Sodexo, showcasing and being part of a high-performing team. This position requires a proactive customer-focused individual with an exceptional eye for detail and be a natural communicator and builds relationships at all levels, willingness to deliver a 5* business service to the staff and visitors of Shell London Campus.
What you’ll do:
Meetings rooms /Floor under your control are all fully operational, all customer requests are actioned in a timely manner and a 5-Star service is provided with positive feedback from users
Conduct site induction tours to the agreed plan and support events as required.
Deliver a consistent level of service, within the Company's standards, to the contract specification and agreed on performance.
Provide accurate and timely reports to support the management of the floor.
Be approachable, warm, and friendly as we support & welcome Shell employees to their exciting workplace and connect with their team.
Ensure that any administration, emails, diaries, and reports are kept up to date.
Assist Catering operation including serving refreshments, lunches and setting up events
Complete all records and audits as directed accurately and in a timely manner.
What you bring:
Ideal candidate will have outstanding customer service skills, can-do attitude, passion for people and have a strong understanding and experience working in an environment where you can embark on a vision of high standard customer journey service delivery in a corporate environment.
Be approachable, warm, and friendly
Strong levels of resilience and a proven ability to manage conflict and problem solve will ensure your success in the fantastic role.
Great Organizational Skills, ability to work on own initiatives and as part of a wider service team
Experience in working in a multi-service environment and team.
Excellent communication skills, both verbal and written, and to able communicate naturally.
Highly presentable and personable.
Exceptional attention to detail.
Knowledge of H&S.
Problem-solving with AV and 1st line support preferred.
Good IT skills and knowledge.
Ability to rapidly adjust to his/her work scheme and priorities to be able to adjust to a very dynamic work environment.
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
Unlimited access to an online platform offering mental health and wellbeing support.
Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
Money Insights and financial benefits via the Salary Finance Platform.
Save for your future by becoming a member of the Sodexo Retirement Plan
A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
Flexible and dynamic work environment
Competitive compensation
Full training and full protective uniform supplied.
Ready to be part of something greater? Apply today! One business. Multiple opportunities.
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
Package DescriptionA role you can feel good about.
40 hours per week
£13.97 per hour
Check your local transport links here: Plan Your Journey | Traveline
About The CompanyAbout Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
