As a Regional General Manager you will be leading our Customer Delivery Centre and its outbases to success. You will be managing the operational standards for your sites, ensuring their safe and efficient running.
With a team of approximately 120 colleagues delivering an estimated £180m worth of customer deliveries, from a minimum of 2 different retail brands (DFS and Sofology), whilst ensuring we achieve our commitments in line with agreed SLAs to ensure optimum revenue performance. The individual will manage key regional and national relationships.
As well as looking after your colleagues, you'll also be managing key relationships with internal stakeholders, both regionally and nationally.
About The Sofa Delivery CompanyAt The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.
We’re big believers that a great job is not just something you have, it’s something you take pride in creating. You’ll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that’s the joy.
Our installation experts are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other.
Whether you’re in the warehouse, out on the road, or in a customer’s home, at SoDelCo, you’ll deliver moments that matter.
We’re an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome!
We’re an equal opportunities employer
DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home.
What you'll be doing
Holding the accountability for the site in its entirety including daily interactions with all brand partners and the customer around key SLA's and costs
Being incredibly focused on continuous improvement to deliver better outcomes for our customers, seeking to find improvements without having to be prompted
Building and maintaining effective cross-functional relationships with both internal and external customers to create mutual trust, understanding and respect
Working collaboratively with our external customers to ensure we deliver all agreed SLAs in line with their expectations
Leading weekly calls with Retail Regional Managers to review forecasts and ways of working, and actioning next steps as required
Overseeing and managing the smooth changeover of display stock in DFS and Sofology retail showrooms ensuring full support and execution of agreed processes
Instilling a Customer focused culture that is aligned to our customer promise and works inline with our guiding principles.
Providing strong, engaging and inspirational leadership to the CDC team, through clear regular communication, objective setting and performance management
Giving continued focus on colleague engagement to drive greater performance and champion diversity in the workplace
Working collaboratively with various different departments from fleet services, to health and safety to ensure all operations for your site are 100% compliant with all regulations
Proactively managing the recruitment needs of the CDC with direct accountability for all management positions and ensuring the management team deliver a great candidate experience for new colleagues
Taking a strategic approach towards financial budgeting, forecasting and planning for your region
Ensuring your management team effectively resolves all people issues with appropriate support from the People team
The role is for you if...
You have proven experience of extensive people leadership
You have excellent people skills and able to communicate professionally at all levels
You demonstrate a proven ability to build strong and effective relationships with key stakeholders
You have excellent customer service skills
You have great analytical skills
You have the ability to influence colleagues at all levels
You have the ability to deliver results through the effective leadership of your people
You have thorough understanding of driving and working time regulations
You have proven experience of delivering successful change management and performance improvement programmes
You are self-motivated and highly resilient
You have proven experience of management of remote/off site locations and teams
The Sofa Delivery Company Benefits
A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.
30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)
Access to a wide range of perks, including amazing retailer and days out discounts
We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life
Free, on-site, physio sessions
Company Pension Scheme
Group Sharesave Scheme
Life Assurance & Company Sick Pay
Enhanced maternity, paternity and adoption leave
Any offer is subject to DBS Checks
