Do you thrive in a fast-paced environment? Is providing exceptional customer service your passion? Ready to make a difference in your community? We are currently looking for a Customer Solutions Officer to join our dynamic team in Tongwynlais, Cardiff!
As a Customer Solutions Officer, you will be at the forefront of delivering outstanding service to our customers, resolving queries swiftly via telephone, email, Facebook, and Twitter. With a blend of multitasking and problem-solving, your role will also include providing essential administrative support to our Housing and Maintenance teams, ensuring that customer interactions are smooth and efficient right from the first point of contact.
Hours of Work: Part Time, 16 hours per week, Maternity Cover up to September 2025
Salary: �23,879 to �25,134 pro-rata
Customer Solutions Officer Requirements:
* A proven customer service champion with a positive, can-do attitude
* Strong communication and problem-solving skills
* Ability to multitask and prioritise effectively
* Confidence to work autonomously and make informed decisions
* Experience in social housing is desirable, but not essential; full training will be provided
Meet the Organisation: Who We Are and What We Do
At Newydd Housing Association, we manage around 3,000 properties across mid and south Wales. Our focus on quality customer service drives our in-house contractor model, with Newydd Maintenance Ltd supporting our mission to expand and excel in community building.
If you believe you're a perfect fit for this exhilarating Customer Solutions Officer role, don't wait - apply now!
Closing Date: Midnight, Wednesday 6 November 2024
Interview Date: Thursday 14 November 2024
Please note that we reserve the right to close the role earlier than scheduled if a suitable candidate is found and/or subject to the number of applications received, so apply early to avoid disappointment.
Newydd are proud to be an equal opportunity employer! We actively seek to empower our diverse workforce. We encourage applicants from all backgrounds, particularly those underrepresented within our workplace, to apply.
