Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where your skills can shine? Ready to join a company that values innovation and craftsmanship? If the answer is yes, then we have the perfect opportunity for you! We are currently looking for a Customer Service Representative to join our bustling team in the beautiful town of Westerham!
As a Customer Service Representative, you will play a vital role in providing technical support and expertly identifying the needs of our customers. You will manage a variety of inquiries through calls, chats, or emails in a compliance-driven framework, ensuring each interaction is resolved to the customer's satisfaction. Your expertise will contribute to our legacy of outstanding service as you collaborate with colleagues to enhance the customer experience.
Hours of Work: Full-Time, Permanent Position
Customer Service Representative Requirements:
* Strong Customer Orientation
* Proven experience in a customer-facing role
* Excellent verbal and written communication skills
* Ability to handle service issues with grace and efficiency
* Excellent organisational skills with a high level of attention to detail
Customer Service Representative Benefits:
* Competitive Salary (contact for details)
* 33 days holiday (including Bank Holidays)
* Employee Assistance Programme for your wellbeing
* Annual Incentive Plan Bonus Structure
* Flexible working model to suit your lifestyle
Meet the Organisation: Who We Are and What We Do
At Fortune Brands Innovations, we are more than just a company - we're a community. As a US-based firm listed on the New York Stock Exchange, we pride ourselves on our diverse portfolio of luxury brands in the kitchen and bathroom sector, like Shaws of Darwen, Perrin & Rowe, and Victoria & Albert Baths. Our mission revolves around design, innovation, and craftsmanship, and we're excited to welcome new talent into our thriving environment.
If you believe you have what it takes to excel as a Customer Service Representative, don't hesitate! Apply now!
