In a Nutshell
A very rare opportunity has arise for a Golf Experience Manager at The Manor House Golf Club in Castle Combe. Striving to be a part of and produce an exceptional golf experience, you will deliver incredible service in a professional and timely manner to all our members and guests. You will be part of a motivated team of individuals with personality and flair to establish a great relationship with members and corporate clients. A key focus of yours must be on achieving the golf club budgeted targets for membership, green fees, buggy, retail and confectionary sales.
Package DescriptionAnd now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
Competitive salary, benefits and we pay above the Real Living Wage.
29 days holiday (increasing with length of service)
We operate a discretionary service charge system.
50% Discount on food and beverage across all Exclusive properties
Really big discounts of room nights across all Exclusive properties
PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
Meals on duty provided for free
Recognition and rewards scheme
Access to our learning platform including great training and development programs.
Free gym access + where available dedicated classes.
B Corp accredited and commitment to improving our People, Product and Planet.
Free downloads to newspapers, magazines and books
Cycle to work scheme
The Exclusive Collection is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Exclusive Collection Equal Opportunities and Diversity Policy is available on request.
Main ResponsibilitiesLots to do, but lots of fun
To ensure that all teams in the golf experience team consistently deliver excellent customer service, thereby achieving maximum customer satisfaction
To provide effective leadership for the golf experience team, giving direction to individuals, motivating and supporting them throughout.
To develop, deliver and monitor learning and development activities for the team and to promote in-house training, PGA Training, further education and CDP
To establish, monitor and analyse operating budgets and take prompt corrective action to address variances, ensuring each operating area is maximising efficiency and profitability.
To oversee the golf experience team rota, ensuring efficiency and budget control.
To actively support in the recruitment of membership sales, both golf and gym.
The Ideal CandidateAre you right for us?
Our ideal Golf Experience Manager will have:
Previous management experience
Previous Golf Sales experience
Proven team leadership skills
Strong knowledge of retail and function booking
Outstanding guest care focus with an open and service orientated approach
Strong understanding of the Golf market and of our key competitors
Excellent communication abilities and be comfortable presenting at all levels within the business
Strong financial and business acumen
About The CompanyAre we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.
