The post will be part of a wider business support function and has a key role in providing support to first point of contact to Service Users, visitors while providing support to a range of frontline clinicians and managers of the Childrens’ Services based at Derby Court. The role also incorporates providing administrative and organisational support to a range of colleagues within different Service Units.
Base
White Horse Business Park / Derby Court/ Epsom Square/ Trowbridge/ BA14 0XG
This post is responsible for
This list is intended to summarise the key responsibilities and is not intended to cover every task that may be required of the role: -
Maintain effective working relationships with colleagues within the organisation. In particular, work with managers and senior practitioners to ensure that statutory and other timescales for tasks are achieved.
Advise managers and practitioners at all levels within the service area on queries and issues relating to IT systems, processes and procedures.
Attend and actively contribute to a range of meetings to represent the Business Support function as required.
Maintain effective communication with line manager to ensure that tasks are prioritised and resourced effectively.
Ensure that high standards of customer service are provided by communicating effectively and appropriately with service users, colleagues, managers and a range of professionals from within and outside of the organisation.
Excellent communication skills which may encounter challenging visitors or anxious families.
Responding and completing daily electronic tasks. Monitoring, sorting and processing incoming/outgoing mail. Use of Franking Machine.
Booking and managing room bookings for clinicians.
Package DescriptionAs an Receptionist/Administrator, you’ll be part of our valued team.
You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
£22,369.35 pro rata salary with group pension
Free tea, coffee and milk at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
Main ResponsibilitiesKey Responsibilities
Preparation for daily Clinics and Meetings
Arrival of Patients
Arrival of staff
Deliveries
Incoming/outgoing Mail
Use of Hybrid I Mail
Checking email task boxes
Checking/applying Room Bookings
Completing Distribution via S1
Maintaining secure IG in Reception area
Weekly Spreadsheet to Professional Leads
For a full list of responsibilities please see attached Job Description.
The Ideal CandidateEssential
Excellent communication and personal skills
Confident use of IT systems
Able to contribute to the changing demands of the service
Discretion
Desirable
Sound knowledge of a wide range of office procedures and administration experience
About The CompanyWe change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
