Head of Strategy & Performance
Full-Time, Permanent Location: Maidenhead, Berkshire (Hybrid / 3 days per week in office)
Company Info
Dignity is one of the UK’s largest providers of end-of-life services and funeral plans with a national network of 675 funeral branches, 46 crematoria and 28 cemeteries. We have a rich and diverse history with our oldest Funeral business being established in 1812 and many more having served their communities for generations.
As a business, we firmly believe that our customers sit at the heart of what we do - we help them to say goodbye, to remember and to celebrate the life of those lost. We listen, understand their wishes, and offer enhanced choice and value for money to meet and exceed their expectations. What we do matters to our customers and therefore it matters to us that we do it to the very best of our ability.
It is an exciting time to be thinking about joining the team at Dignity. We are currently embarking upon an exciting period of change and transformation following the successful takeover and privatisation of the business last year. We are investing heavily, focusing on our standards, technology, ways of working and growth capability. No part of the business will go untouched. We are unapologetic in our mission to be the very best.
It is through the ongoing dedication of our people, our commitment to responsible business practice and making a meaningful contribution to society that we will ensure we fulfil both our purpose and potential.
The Role Background
Dignity is recruiting for a Head of Strategy and Performance – an exceptional opportunity for the right candidate.
As Head of Strategy and Performance you will have the opportunity to work with an award-winning Chief Executive Officer and her new team to transform and revolutionise a business that sits at the very heart of British society. When people think about the end-of-life sector, there are often a lot of unknowns – we are on a mission to transform not only this but the industry as a whole and it will start with you!
Our CEO is seeking an exceptional and ambitious individual to work with her and the wider leadership team to develop the strategy for change and instil the performance culture needed to take us forward on the next step of our journey. This role will sit right at the heart of the action and be a pivotal part of our business moving forward. If you are ambitious to be at the executive level working closely with the senior leadership team on topics and programmes that will steer the business over the next few years, then this role may be for you.
Key Responsibilities Include:
Leading the design and execution of the long-term strategy, ensuring alignment with the company's mission and values.
Developing and delivering pricing strategies across all business verticals.
Collaborating with senior leadership to define business goals, market opportunities, and competitive positioning.
Conducting market analysis and trend forecasting to identify risks and opportunities.
Overseeing the creation of strategic roadmaps and business plans.
Implementing performance measurement frameworks (KPIs) to track strategic progress.
Aligning departmental performance targets with corporate strategy.
Providing performance updates to the executive team and board, highlighting key insights.
Leading post-performance analysis to optimise initiatives.
You can download the full Job Description at the bottom of this page.
This role is ideal for a candidate who has:
Proven experience leading executive-level projects, particularly in strategy development or pricing functions.
A background in multi-site retail operations or large B2C environments
Strong expertise in business analysis, market research, and financial analysis, with the ability to translate data into actionable insights.
Exceptional financial modelling and analytical skills, combined with the ability to communicate complex concepts clearly and present findings effectively to various audiences.
Experience working within regulated industries, with a solid grasp of compliance and regulatory requirements.
A deep understanding of industry trends, market dynamics, and the implications of regulatory frameworks on business operations.
Strong influencing skills, with the ability to collaborate effectively across diverse teams and stakeholder groups.
A results-driven approach, consistently focusing on delivering measurable business outcomes.
A degree-level education or equivalent qualifications.
What we provide to you:
Competitive Annual Salary
Bonus Opportunity
Car Allowance
BUPA Private Healthcare Scheme (Family cover)
27 Days Holiday + Bank Holidays.
What are the next steps?
To apply for this position, please click the 'Apply' button to submit your application. A member of our Talent Acquisition Team will contact you shortly.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion StatementOur Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
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