You bring the skills. We’ll bring the opportunities.
Build a career with big-name businesses with Sodexo as an Helpdesk Planner & Scheduler in High Wycombe, HP12 4DP! For a role where you’ll love what you do, working alongside our colleagues and clients at our prestigious corporate site. Join a team that values you for being you. Valued. Recognised. Rewarded.
What you’ll do:
Log all calls accurately via the Helpdesk and prioritise as defined with the Helpdesk standard operating procedure.
Providing a high level of customer service.
Responsible for co-ordinating and dispatching work orders.
Assist in the production and compilation of various reports.
Monitoring and tracking service failures and escalating recurring problems
Dealing with customer queries and liaising with the wider team to resolve any issues
Providing administration support to the wider FM team and assisting other team members in day to day tasks to ensure the smooth running of the operation.
Working with manager and supervisors to ensure that works in progress are managed through to completion.
Escalate any urgent and critical jobs to line manager immediately.
Managing emails and phone calls.
Communicate effectively with all team members.
Monitoring against SLA’s for all tasks to ensure targets are met
Managing the H&S (Salus) system and recording all Near Miss data is recorded
Ad hoc Tasks as required
What you bring:
Proven experience as an administrative assistant is a bonus
Proficient in office software (e.g., Microsoft office, excel, power-point, outlook)
Strong organisational skills and multi tasking abilities
Excellent communication and interpersonal skills
Qualifications in business admin is a plus, but certainly not essential
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
Unlimited access to an online platform offering mental health and wellbeing support.
An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a 24hr virtual GP Service
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
Save for your future by becoming a member of the Mercer Aspire Pension Plan
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Ready to be part of something greater? Apply today and start your journey with Sodexo!
For careers that mean business.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
Package Description
Helpdesk Planner & Scheduler
Monday to Friday
8am to 5pm
40 hours per week
18 month contract
£13.94 to 15.38 per hour + Sodexo benefits
Free parking onsite
Gym access
Shuttle bus to station
About The CompanyAbout Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
