Aftercare Customer Service Advisor
Permanent, Full-Time
�23,500
Monday - Friday 8am - 4.30pm
Trafford Park
Winsearch UK is currently working with a large manufacturing business to appoint a Customer Service Advisor, on a permanent, full-time basis. The purpose of this role will be to support customers in their after-care journey, ensuring customer satisfaction.
Customer Service Advisor
You will be responsible for:
* Cross department liaison (FIMs, Factory, Purchasing) to gain resolutions of customer issues
* Client liaison to assist with requirements and appointment bookings
* Schedule remedial appointments
* Record updates from external teams onto in-house system
* Work alongside factory team to ensure that changes/updates are actioned
* Follow up on factory shortage reports and action as required
* Liaise with fitters & polishers regarding their availability
* Escalate any issues or risks to the appropriate person
* To adhere to the departmental procedures as advise
Customer Service Advisor
Qualifications and Requirements
* Experience in a scheduling team/dept would be advantageous
* Experience of dealing effectively with complaints on the telephone and in writing
* Be able to work unsupervised
* Confident telephone manner
* Clean and concise written and verbal communication skills
* Willing to take on/learn new skills
* Very strong attention to detail
* Must be able to be flexible and respond to changing circumstances
* Be able to work in a team environment
* Excellent IT skills
Customer Service Advisor
Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.
View our latest jobs today on our website http://www.winsearch.uk and follow us on LinkedIn.
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Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks
