We\'re currently recruiting a dedicated Helpdesk Advisor to help ensure the smooth running of the operations in 14Forty on a full time basis, contracted to 40 hours per week.As a Helpdesk Advisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.Here\'s an idea of what your shift patterns will be: Variable shiftsCould you bring your spark to 14Forty? Here\'s what you need to know before applying:Your key responsibilities will include:Responds to incoming customer/client phone calls and emails and resolves questions within specified timescales using scripts and standard call response dialogue .Manages all incoming FM requests to mutual and full resolution.Ensures quality assured procurement services for goods and services using preferred suppliers and sub-contractors, ensuring best value at all times and obtaining approval of costs from appropriate authorised individualEnsure appropriate method of despatch to contractors and obtain completion data for input into the IT system in real time.Record any signs of dissatisfaction and escalates accordingly. Required to calculate some simple quotations and chargeable works using the existing systems and processes (e.g. SCCFs and iApprove).Respond to all email and personal communications in a concise and professional mannerEnsure timescales are met or exceededAccountable for the completion of standard or non-standard tasks, within the scope of the functionDelivers activities to support operational objectives for their roleMakes decisions within parameters set by Supervisor/Manager, using job/specialist experienceInteracts with client or users around specific work efforts and deliverablesOffers support and guidance to less experienced team membersOur ideal Helpdesk Advisor will:Good working knowledge/experience of a Helpdesk/Contact Centre environment Exceptional Customer Service Skills and good telephone mannerGood Team PlayerGood punctuality and ability to manage own timekeepingStrong IT literacy skillsGood numerical skillsAbility to prioritise workloadsAs part of Compass you\'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\'s biggest businesses.Job Reference: com/1109/76283001/52679546/WJCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thriveÑbecause diversity is our strength!
