Working in our Trafford Park Contact Centre and reporting in to the Re-Hire Manager, our Hire Controllers are on hand to deliver the highest level of customer service to our customers, suppliers and colleagues alike. Being telephone based you’ll deal with people from all over the UK ensuring they get what they need, when they need it as efficiently as possible.Key Responsibilities Respond to all customer enquiries in an effective, professional and timely mannerEffectively deliver on customer orders by understanding their needs and offering the best solutionMatch or surpass the target conversion rate from quote to order set by your line managerLiaise with external suppliers in order to provide a seamless service to the customerEnsure target margins are achieved across all product categories, following process at all timesManage the full customer journey from the initial quote through to customer invoiceAccurate use of invoice and payment system to ensure customers and supplier are charged correctly Play a key role in the ongoing growth and development of the businessEnsure all KPI’s are achieved such as revenue, margin, calls levels, emails, tickets resolved, queries and creditsWhat We’re Looking For Proven experience of providing a first class customer service with a genuine want to helpHappy working in a busy open plan officeArticulate communicator, enthusiastic and revenue focusedThrives in a team environmentAbility to prioritise workloads, work under pressure and to strict deadlines with a good attention to detailMicrosoft skills: word, excel and outlookComfortable using multiple systemsWhat We Can Offer You Competitive salary Monday – Friday working hours, no weekends!Salary sacrifice pension25 days holiday, plus bank holidaysAdditional holiday purchase schemeFree Tool HireLife Assurance cover 3x salary Share save scheme Eye care vouchersRecommend a friend scheme Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where requiredCycle to work scheme Long service recognition My Vp discounts – a variety of discounts and rewards on thousands of well-known brandsDiscounts on HP productsEE mobile contract discount offersGym discountsHealth Shield (discounted premiums on health care cash plan)Regit Assist 24/7 accident helpline – free joiningA Little Bit About Us Brandon Hire Station is the leading provider of tool and equipment hire in the UK. Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today. Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
