We are seeking a talented, customer-centric Sports Hub Manager, who will be responsible for the day-to-day management of our Sports Centre and Facilities, and holiday activities programme.
You will be involved with but not limited to the following duties: overseeing the smooth running of the Sports Hub and outdoor sports areas; developing customer relationships; ensuring safety of the clients; heading up team recruitment, training and development, shift rostering; coaching; general running of services; administration; dealing with customers questions; First aid; and health and safety.
The successful candidate will have a strong sporting background, excellent communication and customer service skills, a background in leisure management and a genuine love of the company of children.
Experience delivering an amazing customer experience in a fast-paced customer facing business such as health and fitness, sports centres, is essential. The role is shift based, and there will be evening and weekend working to cover the Sports Facilities opening times.
This is an excellent opportunity for a strong Deputy Leisure Manager or Senior Sports Coach looking for a step into management with long-term development opportunities.
Our new Director of Commercial Operations is introducing a number of new programmes and systems, so there is scope for this role to evolve as the deployment of these progresses.
Package DescriptionThe school prides itself on its warm and welcoming community, inclusive of all staff. Our teaching staff work alongside the operational teams to ensure the smooth running of the school. We value the contribution of all team members.
Through involvement in the co-curricular programme all those who work with us can bring their passions to work.
Developing our talent is important to us. Access to training and professional development is available and encouraged.
Our reward package includes:
Generous pension (11% employer contribution)
Access to on-site gym
Employee Assistance Programme
Employee Benefits Programme including discounts to several major retailers, holiday, electric car, and cycle to work schemes, as well as health and well-being option
Fee discount
A three-course lunch is provided during term time
Main ResponsibilitiesThe following are a summary of the kinds of tasks expected. This is not an exhaustive list.
General:
Maintain operating procedures, including risk assessments.
Oversee maintenance, cleaning; recruiting, training, and supervising staff, including managing staff rotas
Carrying out health and safety checks on the equipment and site to include weekly and monthly checks, reporting any maintenance issues to the facilities team
Complete competitor analysis, monitoring trends across all revenue streams within the Sports Hub, and deriving a quality, competitive programme to maximise usage of all facilities.
Handling complaints and incidents, e.g., accidents, emergencies, or theft.
To be responsible for the work programme of casual coaches, and instructors
Sports Hub
Designing and promoting classes and activities to meet customer demand and generate revenue
Engage with internal stakeholders to ensure positive communication and engagement on all let bookings, coordinating set up, cleaning and maintenance of all spaces
Deliver fitness training or coaching in sports activities, develop a programme suitable for the Henderson Row Strength and Conditioning Suite, adding an additional revenue stream to our portfolio
Develop an attractive range of children birthday party packages to promote to the external market, maximising use of the facilities within lull times, expanding our customer reach and brand awareness
Work with the Commercial Director to review the operation of the Sports Hub, scheduling self-generated events and additional facility use to ensure all facilities are used to the optimum level and we our customer reach expands annually
Out with camp season, be onsite whilst the sports centre is operational unless requirements dictate an alternative shift pattern. This shift pattern would be agreed in advance with the Director of Commercial Operations and any rota would detail coverage of all aspects of the Sports Hub
Holiday Camps
Work with the Commercial Director on developing the growth of Holiday Camps, to include new products that will appeal to a wide age range and the interests of Edinburgh children.
Before each holiday club begins, the Sports Hub Manager will be responsible for the administration, preparation, and planning, communication with all stakeholders and ensuring the Sports Hub facilities are ready to host the forthcoming camp.
Conduct bench marking and competitor analysis to derive a competitive and engaging programme of holiday time activities. Complete profit projections for each camp, ensuring each camp will deliver the budgeted return.
Lead as the designated safeguarding officer, dealing with concerns in a timely manner, completing paperwork and risk assessments, responding to feedback, recording incidents, and managing all legislative requirements
Child safety is our number one priority, and the welfare of children is paramount
Supervision responsibilities include lunch, morning, and afternoon breaks, implementing our behaviour management policy, overseeing the use of equipment and upholding health and safety standards and procedures
Create all required promotional materials for the weekly activities and work alongside the marketing and communications department to actively promote and engage consumers
Ensure adequate staff coverage during Camp Season. Your core hours will move to match operational requirements.
Act as ‘Head Coach’ during Camp Season, co-ordinate and lead on a varied programme of activities, installing a positive and enjoyable working environment for the full team (both internal and external).
Financial, HR and Administrative Responsibility
Adhere to the companies or organisation’s financial policies and procedures
Ensure all team members are trained in end of day procedures to include till operations and venue lock down
Head up the staff recruitment, training, and development for the main sports hub with focus on sports attendants and holiday camp coaches
Manage any immediate performance issues and escalate to the Commercial Director when appropriate
Ensuring own and staff members' first aid and all other necessary training is up to date
Suggest changes or improvements to increase accuracy, efficiency, and cost reductions.
Assisting with ad hoc admin duties, suggest changes or improvements to increase accuracy, efficiency, and cost reductions
Attend and contribute to meetings and events as required during working days
Support the Commercial Director in the preparation of annual budget for the Sports Hub
Review and adhere to department budgets, variance reporting, Assist the Commercial Director in creating financial reports on a regular basis, including month end duties
Produce staff rotas in line budget, ensuring we have adequate staff resource to deliver all sports hub activities safely and cost effectively. Monitor spend within each calendar month against forecast sales and manage in line with stretch targets to protect operating profit.
Ensure all resources available to you are used effectively and your team are led well, inspired, and have the tools they need to deliver outstanding sessions. Ascertain training needs and establish suitable courses for individuals to benefit both personal development and organisational goals.
Hold regular one to one session, bi-annual PDR reviews and support the team in development plan
Submit payroll for the full sports hub team to finance within set time frames
Suggest changes or improvements to increase accuracy, efficiency, and cost reductions.
While these are the key responsibilities of the role, this is not necessarily an exhaustive list, and other duties may be required to ensure the smooth running of events in Edinburgh Academy facilities.
The Ideal CandidateGeneral
Ability to multitask and prioritise workload with strong attention to detail
Organised and able to follow policy and procedure
Vibrant, resilient, team player
Flexible and adaptable
Proven Experience
At least 12 months’ experience working with children from 5 – 17 years
At least 12 months’ experience in a leadership position in a Leisure or customer facing environments
Passion for play, physical activity, and a healthy lifestyle is desirable
Knowledge, Skills, and abilities
Childcare, sports or teaching related degree (or related qualification)
Knowledge and experience of Child Protection, Safeguarding and Health and Safety
Excellent communication and interpersonal skills with the ability to motivate
Safeguarding experience and understanding
First Aid certificate
About the school/organisationThe Edinburgh Academy is a fully co-educational school. The School consists of a Senior School, Junior School and a Nursery Department. The School is a member of HMC. The Edinburgh Academy moved to full co-education across the whole school in 2008. The Junior and Senior Schools are on separate sites, both of which have spacious grounds and sports facilities including extensive playing fields, an all-weather sports area, and a large Sports Hall and Centre.
