Head ReceptionistLocation: Luton LU1 2ALFull time Monday - Friday The suitable candidate must have dental reception experience preferably overseeing a team of receptionists Tiered salary based on experience and skillsPractice performance bonus scheme of up to £600 per yearRetail discounts and deals through our easy-to-use appAnnual leave that increases with length of serviceExtra day of annual leave for your Birthday!Comprehensive training (including online and in person courses)Uniform providedRefer a friend schemeAs a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.Key responsibilities:Providing an exceptional patient journey both in person and over the phoneManaging the diaries and making sure that the time is filled correctlyWorking with the team to understand the full range of NHS and Private treatment options available within the practiceCompleting relevant forms for NHS and private schemes within a specified timescaleTaking payments and chasing outstanding patient debtLiaising with dental laboratories, supply companies and other organisationsKey skills and experience:Ability to easily build rapport, and work to a high level of customer serviceAbility and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!Passionate about driving the success of the practice by seizing opportunities Able to follow processes and work in a structured and organised way Comfortable working to practice KPIs (call answer rate, data capture and rebooking)IT skills with the ability to learn SOE software Positive nature - Able to show resilience and always work in a composed manner Strong attention to detailAn excellent team playerIf you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.INDREM
