Are you an enthusiastic individual with a passion for outstanding customer service? Do you thrive in a dynamic environment where your efforts truly make a difference? Ready to be part of an innovative team that values your contributions? We are currently looking for a Customer Service Representative - Sales to join our busy team in Westerham!
As a Customer Service Representative - Sales, you will play a pivotal role in our Customer Service team, ensuring that every customer enjoys an exceptional journey. You will provide expert technical support, accurately identifying products and services while engaging with customers across multiple channels, including email, phone, and live chat. Your responsibilities will also involve addressing customer inquiries, managing records in line with GDPR regulations, and achieving both personal and team sales targets. Your knack for communication and problem-solving will shine in this vital role!
Hours of Work: Full Time
Customer Service Representative - Sales Requirements:
* Proven experience in a customer-facing environment.
* Strong customer orientation and a record of achieving sales through service.
* Excellent communication skills, both verbal and written.
* Ability to handle difficult situations with patience and empathy.
* Strong team player with a goal-oriented focus.
Customer Service Representative - Sales Benefits:
* 33 days holiday (inclusive of Bank Holidays)
* Employee Assistance Programme
* Annual Incentive Plan Bonus Structure
* Life Assurance
* Health & Wellbeing Programme, including health cash plan and employee assistance
* Pension Plan
* High St Reward Scheme
* Refer a Friend Programme
* Free Parking
* Frequent Technology User Free Eye Care
* Flexible working model
* Employee Recognition Programme
Meet the Organisation: Who We Are and What We Do
At Fortune Brands Innovations, we are a forward-thinking company dedicated to delivering beautiful and high-quality products for the home. With our luxury brands, including Shaws of Darwen and Perrin & Rowe, we pride ourselves on our commitment to innovation and craftsmanship. Our vibrant workforce of over 600 skilled professionals is at the heart of our mission, fostering an environment where everyone's contributions are valued.
If you think you are suitable for this Customer Service Representative - Sales role, please apply now! We are eager to welcome a passionate individual to our team who is ready to make a positive impact and grow with us.
