Role DescriptionReporting into the Hire Manager and assisting with gathering and collating management information. Ensure the hire desk team are efficiently completing all hire transactions and admin tasks in line with company procedure and to the highest standard of customer service. Assist in the development of the wider team members.Key ResponsibilitiesDevelop effective working relationships with customers to ensure optimum service levels are achieved while delivering effective customer serviceEnsure Hire Transactions are managed and administered effectively andobjectives set are met in line with the departmental performance.Provide assistance for your direct reports if any issues occur that require your involvement and manage the team to ensure all revenue opportunities i.e. transport, C.I & Repair costs are maximised.Assist the management of the team in terms of training & developmentAssist the hire desk with day-to-day duties as and when required so the business requirements are met.Ensure that all opportunities to proactively promote associated Groundforce products & services are maximised along with the regional hire revenuesImplement the division’s pricing policy and cost control.Develop and implement team appraisals with clear measures and targets to improve performance including personal development plans using the training & development matrix.Assist the business in the preparation for stock takesEnsure the service and repair process is being followed effectively.Ensure the team’s knowledge of all equipment is reviewed regularly keeping up to date with all changes to new and existing equipment.Foster an environment of good communication between Sales, Operations, Plant, and other divisions.When it is considered necessary or appropriate by management, you may be required to carry out any duties within your skill and competence to assist the smooth running of the business, provide cover at other branches, attend training courses, visit clients and suppliers, attend meetings, and assist with stock takesWhat We’re Looking For:Experience in customer service is a mustTelephone skills are crucialBasic numeracy & literacy skillsExcellent attention to detailAbility to work on own initiativeTeam Player with an aptitude to learn and a desire to progressManagement experiencedesirable but not essentialKnowledge of Hire industry desirable but not essentialKnowledge of equipment desirable not essentialKnowledge of geographical area desirable not essentialWhat we can offer youCompetitive salarySalary sacrifice pension25 days holiday, plus bank holidaysAdditional holiday purchase schemeFree Tool HireLife Assurance cover 3x salaryShare save schemeEye care vouchersRecommend a friend schemeLearning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where requiredCycle to work schemeLong service recognitionMy Vp discounts – a variety of discounts and rewards on thousands of well-known brandsDiscounts on HP productsEE mobile contract discount offersGym discountsHealth Shield (discounted premiums on health care cash plan)Regit Assist 24/7 accident helpline – free joiningA little bit about usGroundforce is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, we offer comprehensive shoring and related services.Operating under the Groundforce banner, we provide a wide range of solutions, including shoring, piling, construction training, temporary bridging, and more. Our goal is to be the convenient one-stop shop for "total solutions" in the construction and civil engineering industry.At Groundforce, we pride ourselves on our divisions, including Groundforce Shorco, Piletec, Mr Cropper, Stopper Specialists, Groundforce Bridge, and Groundforce Training Services. We continually invest in acquiring associated businesses to enhance our product portfolio and offer reliable and high-quality equipment for our customers.Excellence is our priority. We hold ISO 9001, 14001, and OHSAS 18001 certifications, demonstrating our commitment to quality, environmental stewardship, and safety.Join Groundforce, where we deliver exceptional support, innovative solutions, and outstanding customer service. Apply today and be part of our team that takes pride in our industry-leading position.Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
