Full Time / Part Time German Customer Service Advisor
Temp On-going
Liverpool, Merseyside
12.42ph
The Candidate- German Customer Service Advisor
* Experience of working in a customer contact centre environment, ideally with travel/hospitality industry exposure, providing excellence in service to the customer
* A passion for delivering first class customer service
* Highly developed soft skills and a strong will to serve
* Excellent written communication skills in both English and German to C2 level proficiency
* Flexible enough to work as a blended agent across channels, email and chat transactions
* Ability to spot sales opportunities, ask for the sale and or recommend additional products to customers
* IT Savvy with good MS Office and keyboard skills; familiarity with technology and mobile applications
* Flexibility in hours of work/shift pattern
The Role - German Customer Service Advisor
* Handling all customer interaction in a prompt, friendly, personalised and professional manner
* As a blended agent, interact with the customer across all channels
* Providing a high-touch experience for customers each and every time
* Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers' needs
* Advising customers on the best services available
* Providing a value-add service that enhances the customer experience and builds our brands and service reputation
* Capture, maintain and ensure quality of customer data
* Identify and highlight any service-related issues, incidents or trends
* Highlighting and escalating issues as necessary
* Delivering and maintaining both individual and team targets
Please contact (April Bryan at Winsearch for more information)
Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.
View our latest jobs today on our website http://www.winsearch.uk and follow us on LinkedIn.
COMH
Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks
