Customer Service Advisor
Liverpool
�11.65 per hour
Temporary Ongoing Contract
37.5 hours per week - 5 days from 7
3 weeks of earlies - 09.30 - 5.30pm
3 weeks of lates 11.30am - 7.30pm
Earlies will be office based, lates are worked from home
Customer Service Advisor
The Role
The overall purpose of the role is to provide 'World Class' Customer Service and effectively achieve the following core responsibilities...
* Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do
* Handle all customer interactions in a prompt, professional and knowledgeable manner.
* Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
* Provide a value-add service that enhances the customer experience and builds our brand and service reputation.
* Capture, maintain and ensure quality of customer data.
* In emergency situations you will correspond with rescue workers.
* Highlight and escalate issues as necessary
Customer Service Advisor
The Candidate
You will have the following skills, experiences and attributes...
* Candidates will have significant experience of working in a busy customer service environment within the automotive, hospitality, travel/leisure or emergency service sectors.
* Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.
* A passion for delivering first class customer service
* Excellent verbal and written communication skills
* Good social and interpersonal skills, personable with strong emotional intelligence.
* Good listening skills.
* Excellent problem-solving skills.
* Quality focused with attention to detail
* A warm, helpful and positive approach
* Dynamic, proactive, confident, self-motivated and driven to succeed.
* Technical understanding and proficient computer literacy
* Stress resistance in emergency situations
* Able to respond to customers from different countries
* Geographical and traffic regulation knowledge would be an advantage
Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.
View our latest jobs today on our website http://www.winsearch.uk and follow us on LinkedIn.
Consultant - April Bryan - april.bryan@winsearch.uk
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Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks
